This fact and the additional features available in chatbots make them one of the most effective customer service solutions.
First, they are accessible to customers 24 hours a day, 7 days a week, including holidays. For organizations, this means they can save money and keep only the essential amount of human reps on staff while also being able to laud their customer service accessibility. For customers, the ability to have their questions or concerns answered anytime, anywhere is a priceless feature: Continue reading People prefer Customer Service via Chatbot
