Category: Automation

How does RPA integration work?

Building an RPA solution, unfortunately, doesn’t fit the idea of a single house or multiple same houses either. RPA is a bit specific. Sometimes you have all the requirements in advance but still, there might be minor changes during the journey. As well the user interface of third-party applications might change. But usually, there are no big changes in the business processes we need to automate. And that’s the power of RPA too, remember? You don’t need to adjust the business process anyhow.

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External provider’s systems integration

Robotic Process Automation (RPA) is a technology used for any organization or company that is stuck with an old outdated application to manage their process or in case a high amount of integration is needed with external systems, portals, or applications running on someone’s PC.

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RPA Data mining

Value of Data mining

Why is RPA data mining so valuable to companies? It’s mostly used by
companies that are stuck using manual labor or even paying third parties for data mining and data reports. Data is the most valuable source that any company has. Automation of data mining, results in a more effective way to process the data mining, produces more relevant data and in turn provides more value and profit. The main way companies use RPA data mining is focused on mining data related to the job offers and job opportunities across the Internet, based on location, where the end client wants to gather the data. This ROBOT could be modified for different fields, where having a large data base is essential. Like
currency exchange, fly ticket comparison, accommodation comparison, best price of a specific product or service, etc.

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People prefer Customer Service via Chatbot

 

Source: campaignlive.com

This fact and the additional features available in chatbots make them one of the most effective customer service solutions.

First, they are accessible to customers 24 hours a day, 7 days a week, including holidays. For organizations, this means they can save money and keep only the essential amount of human reps on staff while also being able to laud their customer service accessibility. For customers, the ability to have their questions or concerns answered anytime, anywhere is a priceless feature: Continue reading People prefer Customer Service via Chatbot

Automation challenges

When speaking to our clients, all of them deal with different automation challenges. But in the end, they can be categorized and grouped.

1. Implement the right solution

Companies are being approached on a daily basis by software vendors with great solutions that should solve all their business issues. It comes with many features out-of-box, great flexibility, and support. So what’s wrong? Continue reading Automation challenges