Let’s meet the Scrum Team

In this article we would like to bring more details about the character and profile of the scrum team. The Scrum team are sometimes referred to as the delivery or development team.

The Scrum team has three roles such as: product owner, scrum master and development team. It might happen that one person has assigned different roles with the team; however, it is not recommended. Continue reading Let’s meet the Scrum Team

People prefer Customer Service via Chatbot

 

Source: campaignlive.com

This fact and the additional features available in chatbots make them one of the most effective customer service solutions.

First, they are accessible to customers 24 hours a day, 7 days a week, including holidays. For organizations, this means they can save money and keep only the essential amount of human reps on staff while also being able to laud their customer service accessibility. For customers, the ability to have their questions or concerns answered anytime, anywhere is a priceless feature:

A chatbot also has the ability to handle a seemingly unlimited amount of customer service requests simultaneously. Whereas a human rep is restricted to 3-4 interactions at any given time, a chatbot can handle thousands. The tasks a chatbot can handle, too, are varied. For example, Mastercard’s chatbot allows customers to track their finances, request statements, and ask questions directly through Facebook Messenger.

Source: mobilemarketingmagazine.com

Chatbots are a great way to provide excellent customer service without the added complication of human emotion. When a customer encounters a problem, they are not guaranteed to address a customer service rep with a level head nor can you rely on human representatives to respond in that manner all the time either. Chatbots, however, are programmed to always be polite, helpful, and positive.

So if you can see the benefits of your organisation having a chatbot, and want to learn more, please contact us for a free demo at sales@robotict.com.

Why to build cross-functional teams

“The Silo Mentality is a mindset present when certain departments or sectors do not wish to share information with others in the same company. This type of mentality will reduce efficiency in the overall operation, reduce morale and may contribute to the demise of a productive company culture”  (Business Dictionary definition) Continue reading Why to build cross-functional teams

AI – Let’s take a look on this modern buzzword

Several efforts in advanced AI concepts in past years have brought great innovations. Big data, autonomous vehicles or medical research are just some of the incredible applications of AI.

AI is in fact a wider concept. To understand some of them, you need to know three basic AI concepts – machine learning, deep learning, and neural networks. Continue reading AI – Let’s take a look on this modern buzzword

Highest priority is satisfying our customers…

Dilbert couldn’t have expressed it better (see the picture).

Your customers are keeping you in business and they should be your main priority. But satisfying them is not always an easy job, especially when technology overhauls you. So one of the questions is, how can you put your customer needs as the first priority again, without making it too hard for yourself to do so, to make it profitable for the organization without having to be so busy and potentially having a return on investment within a year? Continue reading Highest priority is satisfying our customers…

Automation challenges

When speaking to our clients, all of them deal with different automation challenges. But in the end, they can be categorized and grouped.

1. Implement the right solution

Companies are being approached on a daily basis by software vendors with great solutions that should solve all their business issues. It comes with many features out-of-box, great flexibility, and support. So what’s wrong? Continue reading Automation challenges